Terms and Conditions for The Holistic Skin Detective

Effective Date: 20th August 2025

Welcome to The Holistic Skin Detective (“we,” “our,” or “us”). By accessing our website, podcast, programs, or courses, you agree to the following terms:

1. Intellectual Property

• All content published by The Holistic Skin Detective — including podcast episodes, frameworks (KD-SI™), course materials, images, videos, and written text — is the exclusive property of Complexions (2006) Ltd.

• You may not copy, reproduce, distribute, or use our content for commercial purposes without our prior written permission.

• “The Holistic Skin Detective” and “KD-SI™” are protected names and may not be used without authorization.

• Unauthorized use may result in legal action.

2. Use of Programs & Courses

• Access to our courses, workshops, or programs is granted for personal, non-commercial use only.

• You may not share login details, redistribute materials, or use our content for teaching or competing purposes.

3. Refund and Sales Policy

• At The Holistic Skin Detective, we create and deliver digital products and online programs, including courses, resources, and frameworks. Please read this policy carefully before making a purchase.

  Digital Products – No Refunds

  • All sales are final.

  • Because our products are digital and instantly accessible upon purchase, we do not offer refunds, exchanges, or cancellations.

  • By completing a purchase, you acknowledge that you gain immediate access to the product and waive any right to withdrawal or refund.

  Payment Terms

  • Payment must be made in full at the time of purchase, unless a payment plan option is provided.

  • Failure to complete payments (where applicable) may result in suspension or termination of access to the product or program

  Exceptions

  • Refunds may only be granted if a duplicate purchase was made in error.

  • If you experience issues accessing your purchase, please contact us at support@theholisticskindetective.com so we can resolve the problem

  Contact

  If you have any questions about this policy, please reach out to us at: support@theholisticskindetective.com

4. Health Disclaimer

• The content shared in our podcast, website, and courses is for educational purposes only.

  • We are not medical professionals, and this content does not replace professional medical advice.

  • Do not ignore professional healthcare guidance because of something you heard on this platform.

  • We make no guarantees of results; outcomes will vary for each individual.

5. Complaints Procedure

• We take complaints seriously. Please contact us at support@theholisticskindetective.com with details of your concern.

• We aim to acknowledge within 14 days and respond fully within 28 days.

6. Limitation of Liability

• We are not responsible for losses, damages, or injuries resulting from the use of our website, courses, or content.

7. Governing Law

• These terms are governed by the laws of New Zealand.

8. Privacy Policy for The Holistic Skin Detective

Effective Date: 20 August 2025

We value your privacy. This notice explains how we collect, use, and protect your personal data.

Information We Collect

• Name, email, and contact details (when you sign up for programs or newsletters).

• Payment details (processed securely via third-party payment providers).

• Website usage data (via cookies/analytics).

How We Use Your Information

• To provide services (courses, podcasts, resources).

• To send relevant podcast updates, newsletters, and promotions (with your consent).

• To improve our website and offerings.

Sharing Your Data

• We may share data with trusted third parties (e.g., payment processors, email platforms).

• We do not sell your personal information.

Your Rights

• You can request access, correction, or deletion of your data at any time by contacting support@theholisticskindetective.com

Data Security

• We use reasonable measures to protect your data but cannot guarantee 100% security.

9. Cookie Policy for The Holistic Skin Detective

We use cookies on our website to improve your browsing experience.

What Are Cookies?

Cookies are small text files stored on your device to help us provide a better user experience.

How We Use Cookies

• Essential cookies: for site functionality.

• Analytics cookies: to understand traffic and improve content.

• Marketing cookies: to deliver relevant promotions.

Managing Cookies

You can disable cookies via your browser settings, but some features of our site may not work properly.